- EPILYSIS
Because all problems must have a
solution...
Our goal in MARFIN EGNATIA BANK
is to provide exceptional, high-quality
services.
As part of our effort to improve
customer relationship management, we
find out your personal needs and serve
them in the most effective way. This is
why
MARFIN EGNATIA BANK has created
TROUBLESHOOTING.
TROUBLESHOOTING is an open line of
communication where you can submit your
complaints and suggestions.
For us, the employees of MARFIN
EGNATIA BANK, our customers are also
our partners and we need your help to
further improve our services.
We undertake to seriously consider your
suggestions and try to resolve your
complaints.
For even faster complaint resolution, we
have developed a new, innovative
complaint system which allows the
effective resolution of any customer
problems.
This system provides:
- Multiple complaint submission
options
- Immediate activation of the
resolution process
- Resolution process monitoring
EPILYSIS also coordinates all
activities required between the
different Bank Divisions, and works with
the Banking Ombudsman to provide fast
and effective solutions to your
problems.
Our mission is to build long-term,
quality relationships with our
customers; you can help us offer you
exceptional services.
Fill in the questionnaire and tell us
what you thing!
Useful Information:
- How to submit a complaint?
- Complaint form
- Resolution process activation
- How to monitor the resolution
progress?
- HOW TO SUBMIT A COMPLAINT?
Submit your complaints as follows:
- Go to any branch of MARFIN
EGNATIA BANK
- Call the 24-hour Phone Banking
service at 801-111-8-111 or
210-9304811 from a mobile phone
or abroad.
- Send us a fax at: 210 – 3650372
- Email us at:
epylisis@marfinegnatiabank.gr
- Mail us at: 167, Syggrou Av.,
171 21 N. Smyrni, Athens
- COMPLAINT PROCESS ACTIVATION
Once your complaint is entered in the
System, it is automatically forwarded to
the competent Service and the resolution
mechanism is activated. This practically
means that the resolution process begins
as soon as you submit your complaint.
- HOW TO MONITOR THE RESOLUTION
PROGRESS?
As soon as you submit your complaint
in any of the above ways, you are given
a reference number.
Use this number to ask for any
information on the progress of your
case.
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