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ELECTRONIC BANKING SERVICES
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ISO 9001 CERTIFICATION
eBanking
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Aiming at ensuring quality, the E-Banking Division has been certified in
accordance with ISO 9001:2000 since October 2005 and since December 2009
it has been upgraded to the new International standard ISO 9001:2008. The certification has been
given by TUV HELLAS, a 100% subsidiary of TUV NORD GROUP, which has been
established as one of the greatest and most reliable Inspection &
Certification Organizations
The ISO 9001:2008 Quality System covers the “Planning and Provision of the
E-Banking Services” provided by the Bank, which regard e-banking
transactions, investment services (shares and mutual funds), bancassurance
products and e-commerce products through the Internet.
The main aim of the E-Banking Division is the constant improvement of the
infrastructures and procedures for maximum customer satisfaction by providing:
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quality products and services which are constantly improved and enriched with
new possibilities
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service and support quality
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high-level security of transactions
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reliability and convenience in the conduct of the transactions.
The Management and the employees in the Electronic Banking Division are
committed to achieve the aims of the Quality System and to constantly improve
your satisfaction from our services.
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