- What is Voice Banking?
MARFIN Direct - Voice Banking of MARFIN EGNATIA BANK provides you
automatic phone banking information
and services with simple voice
commands, without pressing any keys
or talking to an agent. Thanks to
the Speech Recognition system, all
you have to do is verbally express
your request and it is processed, in
the easiest and fastest way.
MARFIN EGNATIA BANK is the first
Bank in Greece to use Speech
Recognition Technology for phone
banking information and services,
aiming to make it even easier for
its Customers to perform their
transactions.
- Why do I need personal identification
numbers for MARFIN Direct - Phone
Banking & Voice Banking?
MARFIN Direct - Phone Banking allows
you to have access to your accounts
24 hours a day, 7 days a week, 365
days a year.
This gives you fast and easy access
to an integrated series of Banking
Products & Services, wherever you
are and any time you want.
It also gives you access to MARFIN
Direct - Voice Banking for even
faster service.
- I am a customer of former Laiki Bank.
How can I have access to MARFIN
Direct - Phone Banking?
All customers of the Bank can call
and receive the desired information.
You must have a debit or credit card
of Laiki Bank and/or MARFIN
EGNATIA BANK in order to make
banking transactions or inquire
about the balance or transaction
details of your account through
Voice Banking or with the assistance
of an agent of MARFIN Direct-Phone
Banking.
Call 24 hours a day, 7 days a week,
365 days a year at 801-111-8-111
from a fixed line or +30 210-9304811
from a mobile phone or abroad and
ask for your PIN to use with MARFIN Direct - Phone Banking.
If you had a PIN for Laiki eBank,
call MARFIN Direct - Phone Banking
and ask for replacement of
your existing number.
Please note: when you call
MARFIN
Direct - Phone Banking to ask
for your PIN, you must have the
number of your debit or credit card
that you want to link to the
Service.
And don’t forget that it is fast,
easy and simple to change your PIN
for MARFIN Direct - Phone Banking at
any time by calling at 801-111-8-111
from a fixed line or +30 210-9304811
from a mobile phone or abroad and
saying “Change PIN”.
- I am a customer of former Marfin
Bank. How can I have access to MARFIN
Direct - Phone Banking?
All customers of the Bank can call and
receive the desired information. You
must have a debit or credit card of
MARFIN EGNATIA BANK in order to make
banking transactions or inquire about
the balance or transaction details of
your account through Voice Banking or
with the assistance of an agent of
MARFIN Direct-Phone Banking.
Call 24 hours a day, 7 days a week, 365
days a year at 801-111-8-111 from a
fixed line or +30 210-9304811 from a
mobile phone or abroad and ask for your
PIN to use with MARFIN Direct - Phone
Banking.
Please note: when you call MARFIN
Direct - Phone Banking to ask for
your PIN, you must have the number of
your debit or credit card that you want
to link to the Service.
And don’t forget that it is fast, easy
and simple to change your PIN for
MARFIN Direct - Phone Banking at any
time by calling at 801-111-8-111 from a
fixed line or +30 210-9304811 from a
mobile phone or abroad and saying
“Change Password”.
- I am a customer of former Egnatia
Bank. How can I have access to MARFIN
Direct - Phone Banking?
You must have a debit or credit card of
Egnatia Bank and/or MARFIN EGNATIA
BANK in order to gain access to
MARFIN Direct - Phone Banking & Voice
Banking.
Call 24 hours a day, 7 days a week, 365
days a year at 801-111-8-111 from a
fixed line or +30 210-9304811 from a
mobile phone or abroad and ask for your
PIN to use with MARFIN Direct - Phone
Banking.
If you had PIN numbers for Egnatia Line
your current numbers are valid
for MARFIN Direct - Phone Banking.
Please note: when you call MARFIN
Direct - Phone Banking to ask for
your PIN, you must have the number of
your debit or credit card that you want
to link to the Service.
And don’t forget that it is fast, easy
and simple to change your PIN for
MARFIN Direct - Phone Banking at any
time by calling at 801-111-8-111 from a
fixed line or +30 210-9304811 from a
mobile phone or abroad and saying
“Change Password”.
- Why should I use MARFIN Direct -
Voice Banking for my banking
transactions?
Voice Banking provides:
- 24-hour access to your Deposit &
Loan accounts and to your Credit
Card accounts
- Ease of use: you express your
request and Voice Banking does the
rest
- Faster service
- Reliable transactions as the
system significantly reduces errors
even in very complex transactions
- Transparent transactions as all
calls are recorded
- Immediate information on the
last transactions/balance of your
accounts/cards sent by mail or fax
- How safe are transactions through
MARFIN Direct - Phone Banking?
MARFIN EGNATIA BANK has employed
all necessary technological resources to
secure telephone banking services.
Please follow these tips for safer
telephone transactions:
- Make sure you keep your
passwords secret.
- Memorize your Personal
Identification Number (PIN) as soon
as you receive it and never store
it.
- Never disclose your PIN to
anyone, not even family members.
- Never reveal your PIN to anyone
for any reason, not even persons
claiming to be law enforcement
agents or bank employees. They are
most likely trying to get this
information from you.
- Make the transactions yourself.
Never ask anyone to help you make
the transaction by giving your PIN.
User identity verification through
MARFIN Direct - Phone Banking
requires:
- The Customer’s credit or debit
card number
- The PIN for MARFIN Direct -
Phone Banking
An additional security measure is the
recording of all calls.
- Should I use a specific type of
phone?
You can use any type of touch-tone
phone.
- Can I make transactions from a mobile
phone or abroad?
MARFIN Direct - Phone Banking
is
available 24 hours a day, from wherever
you may call. Dial +30 210-9304811 when
you call from a mobile phone or from
abroad.
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