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In June 2004, MARFIN Direct -
Phone Banking, the first
Banking Call Center in Greece to
use Speech Recognition
Technology, was certified by TUV
HELLAS for Quality Assurance in
accordance with ISO 9001:2000,
as part of our effort to
constantly improve the
infrastructures and procedures
for maximum customer
satisfaction.
The scheduled annual review
(September 2006) to reassess the
EN ISO 9001:2000 Quality
Management System, as
implemented by MARFIN Direct
- Phone Banking,
has already been successfully
conducted.
This international Certification
ensures maximum customer
satisfaction and reflects our
effort and commitment to
constantly improve quality.
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